Customer Service

I have been travelling since Thursday. Had a great training day in Maryborough on Friday then travelled to Rockhampton yesterday, Saturday.

I have been working with different government workers. In a meeting yesterday a lady told me I have no contact with customers because I work in the payroll department.

Using the concept from John C. Maxwell's book the "360 Degree Leader" I asked them questions using an idea of the "360 Degree Customer Service"

You take a piece of paper and in the centre of the paper you write your name.

You than write the name of each person you have contact with at work in a circle on the outer edges of the paper.

You now draw a line from you name to each person.

Then along each line you put a comment on how you can server this person as a customer of yours.

You now have a visual picture on how customer service can change you work. So many people have the idea that “Customer Service” is just the clients who come and pay you money for your product or service. If you treat every person in your life as a customer than you will be adding value to so many people and your life will become exciting and valuable.

Can you or will you

Listening to Minute with Maxwell, a 1 minute DVD by John Maxwell. John was speaking about WILLING. "Can he or can she" is all about the ability to do something and "will he or will she" is about all about attitudde.
I have experience this a lot with people who are enrolled in our courses. The do have the skills to study or collect a profile but they are unwilling to go throught the process. They always have an excuse to explain why they have not done something. But neve do the say to me, "I was unwilling to go through the process." They get offended when I ask why they were unwilling to proved their evidence.
I also see this unwillingness in the churches in the Mackay Area. So much is spoken about be the different member on caring for people but their actions of excluding people from their inner circle and friendship groups show an unwillingness to embrace people into our social life and connect with them.
If we igonre so many people, all the praying we do will not bring people into our inner circle.
Next time you are having an outing invite those extra people who make you unconfortable, you may just add some value to them.
Over the last 5 years has been interesting for me. My oldest daughter almot died, but we had no support from the church we were attending, while she was in hospital not one "church leader" visited her or contact my wife or me to see if they could help us. Last November I had a stroke, I had one vist fron one church leader but no other contact to see if we need help.
Is it any wonder that our churches are see poor attendance. In Mackay the church I attend, I have invited many people to visit with us on Sunday to church. The most common reply is that church, I have been there but most people do not talk to you there.
As I travel I have visited many churches and in most times we have been warmly welcomed and I have noticed that these churches are growing because they are connecting with people.
The two questions for you is "Can you do this? Then ask "Am I willing to do this?"
How can YOU add value to someone?
Are you willing to ADD VALUE to someone today?

It is yours

The past is yours, learn from it.
The present is yours, fulfil it.
The future is yours, preserve it.
The knowledge is yours, use it.
Cancer is yours, cure it.
Racism is yours, end it.
Injustice is yours, correct it.
Sickness is yours, heal it.
Ignorance is yours, banish it.
War is yours, stop it.
Hope is yours, affirm it.
Australia is yours, save it.
The world is yours, serve it.
The environment is yours, cleanse it
Truth is yours, know it.
The dream is yours, claim it.
Don’t be blinded by prejudice, disheartened by the times, or discouraged by the system.
Face the system, challenge it change it confront it correct it.
Don’t let anything paralyse your mind
Tie your hands or defeat your spirit.
Take the world not to dominate it but to deliver it
Not to exploit it but to enrich it
Take your dreams and inherit the earth.

Which Sermon do you listen to.

A church will normally present 5 sermons each Sunday to the people.

1. The first Sermon I encounter is when I arrive at the car park.
2. The second Sermon is when I walk inside the Church Building.
3. The third Sermon is preached from the pulpit by the Pastor / Minister
4. The fourth is the way the people respond to each other after the service.
5. The fifth is during the week with the contact from the people who connect with their community.

A great example of the 5 sermons being presented well is at Calvary Church in Townsville North Queensland, Australia.

When we arrive at the Church we receive an enthusiastic welcome from the car park attendance and a very warm welcome from many of the people who have parked their cars and heading into the church.

The second sermon is presented when we enter the church building to have a number of people greet us and make us very welcome.

The third sermon is delivered by a Pastor who communicates very well, which is normally inspiring.

The fourth sermons is delivered with great connection. John Maxwell wrote a book "Many Communicate but few connect". Calvary Church sure knows how to connect.

The fifth sermon is a process this church does well. During the week they connect with personal contact, with social media such as facebook and other social contacts.

So often I have attended churches that are not doing Sermons 1, 2, 4 & 5 very well and then wonder why people are not connecting to what the Pastor / Minister has preached in their message.

How well does your church present their 5 sermons? Measure how you can improve your participation in sermons 1, 2, 4 & 5?

Jesus said "Come follow me."

In 1982, I made the decision to accept Jesus Christ as my Lord and Saviour. At the time I did not realise that accepting Christ would divide me from my family in such a harsh and divisive way. I have left behind a harsh cruel heritage. Some talk of the father’s love. I have a father in heaven who has been so loving and good to me. My earthly father died last week and I have never heard him say he loves me or called me “son”. My dad is being buried today at 11am. It is a strange feeling because for more than 30 years I have not known this man. When I did have the opportunity to share the message of Jesus Christ being Lord and Saviour. I received abuse and a comment. “I am an Anglican Minister, and I do a lot of good work. I do not need Jesus, he need me.”

I pray for my relatives, may they get to know Jesus Christ as Lord and Saviour.

Relatives v Relationships

Relatives are people who have a link in kinship. Kinship is a relationship between any entities that share a genealogical origin, through biological, cultural, or historical descent. And descent groups, lineages, etc. are treated in their own subsections.

In anthropology the kinship system includes people related both by descent and marriage, while usage in biology includes descent and mating. Human kinship relations through marriage are commonly called "affinity" in contrast to "descent" (also called "consanguinity"), although the two may overlap in marriages among those of common descent. Family relations as sociocultural genealogy lead back to god.

Kinship is one of the most basic principles for organising individuals into social groups, roles, categories, and genealogy. Family relations can be represented concretely (mother, brother, grandfather) or abstractly after degrees of relationship. A relationship may have relative purchase (e.g., father is one regarding a child), or reflect an absolute link.

 
Relationships – (Extracted from Relationship 101 by John Maxwell)
Relationships are made up of Respect, Shared Experience, Trust, and Reciprocity & Mutual Enjoyment.
Respect
When it comes to relationships, everything begins with respect, with the desire to place value on other people. The thing about respect is that you should show it to others, even before they have done anything to warrant it, simply because they are human beings.
Shared Experience
Respect can lay a foundation for a good relationship, but it alone is not enough. You cannot be relational with someone you do not know. It requires shared experiences over time.
Trust
When you respect people and you spend enough time with them to develop shared experiences, you are in a position to develop trust. Trust is essential to all good relationships.
Reciprocity
One-sided personal relationships do not last. If one person is always the giver and the other is always the receiver, then the relationship will eventually disintegrate. The same is true of all relationships. Show others you care about them.
Mutual Enjoyment
When relationships grow and start to get solid, the people involved begin to enjoy each other. Just being together can turn even unpleasant tasks into positive experiences.

When I look at my relationships I have chosen people who do not work on a one-sided giving and are interested in developing shared experiences. Over the years I have developed a very close relationship with my son, Tim. He works with us in our company, we often go and have dinner out together, every week we either practice our golf at the driving range or have a game of golf. It has been incredible who have built trust and shared experiences. The similar relationship is with our daughter, Veronica who moved to Townsville. We speak many times each week and spend time together when Alexis and I visit Townsville. Being friends in relationship has become more important the just being related.

This week I received a phone call telling me that my father had died. We were related but did not have a relationship. During his whole time my father was alive he never once told me he loved me. I have prayed for my dad for years, but never once saw him respond to accepting that Jesus Christ was the only way to heaven. My last contact with my dad was at my mum's funeral. When I told dad how well our business and life was going. His response was, "Well remember, you will probally fail at some point, be ready for the fall."

I am very grateful to the relationship I have with my older 2 children. They have a strong relationship and trust with me. This has taken a lot of effort and sometimes forgiveness from both sides to build the relationships. I am so glad that I can be a dad with enjoyable experiences with Tim and Veronica. I will always be praying that my other 2 children one day may change their life and build relationships with us.

Modus operandi

Modus operandi is a Latin phrase, approximately translated as "mode of operating". The term is used to describe someone's habits or manner of working, their method of operating or functioning. - Wilkiedia

As you journey through life, do you work on yourself? Do you have a conscious awareness of who you really are?

Your life impact is 99% about you. 1% about the systems or curriculum. How much time and effort do you spend on you? Or are you comfortable with where you are?

Do you come over to people as the real deal. Do people know who is going to show up. It it you or the person you want to show up.

When was the last time that you focused on you and refocused on your Moduc Operandi or do you just accept who you are?

Genuine change come from within you otherwise and change will only be short until you revert back to your old habits.

When did you work on developing your conscious and unconscious mind?

Your Modus Operandi can be great and expose a great you.

Go forward and go upward.

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